Every client is required to have a valid credit card on file. This card will be automatically billed following the completion of our services. If the credit card on file is missing, invalid, expired, or declined for any reason, you will be invoiced with an added administrative fee. Late fees will also apply to invoices that are not paid within a 24-hour grace period of receipt.

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If we continuously encounter issues with payment or in maintaining up-to-date credit card information on file, we reserve the right to withhold upcoming appointments. All outstanding balances, including services and fees, must be cleared before any services can be booked. We may also require prepayment for future bookings as a measure to ensure a seamless transaction.

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NO VALID CARD ON FILE

$10 FEE

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LATE INVOICE PAYMENT

$10 DAILY FEE (after 24-hour grace period)

We require a 50% deposit upon booking your Clean Slate Clean, and the remainder will be charged to the card on file following your service. For Routine Cleans, full payment is charged to the card on file upon the completion of our service. We are flexible and accept payments via cash and credit card for your convenience.

Should you prefer to pay in cash, simply leave the payment in the predetermined spot within your residence. In the event that cash payment is not provided upon our team's arrival, we will proceed to process the payment through the credit card on record.

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In an effort to remain green all receipts are emailed from the Vagaro booking system.

Please be aware that the following fees apply exclusively to the affected appointment and cannot be credited towards future services, even in the case of rescheduling. To avoid added costs, please text Angie (262.894.7446) at least 48 hours in advance with any appointment changes. You can also cancel or request to reschedule your service at vagaro.com/myaccount/appointments.

It's important to note that we retain the right to cancel services if any difficulties arise with your payment, inconsistent scheduling, or repeated cancellations. We appreciate your understanding and cooperation with our policies.

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CANCELLATIONS + RESCHEDULING 

48 HOURS NOTICE = 50% of service charged to card on file

24 HOURS NOTICE = 100% of service charged to card on file

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LOCK OUT

10 MINUTES NO ENTRY = 100% of service charged to card on file

REDUCING TOTAL HOURS

48 HOURS NOTICE = 100% of original service charged to card on file

A tip is never required but always greatly appreciated by our hardworking employees. You may leave a tip along with your cash payment or indicate the amount you'd like us to add to each appointment on your Payment Form, and we'll add it to your total automatically. Leaving a note of appreciation means just as much to the team. We sincerely appreciate your business!

RATE INCREASES

We reserve the right to issue rate increases at any time. You will be notified when this occurs. 

UPGRADE TASKS OR DURATION

We will do everything we can to complete your request of additional tasks, however, we may not be able to if enough notice isn’t given. At least one week's notice is preferred, however we cannot guarantee to accommodate requests. Adding on to your appointment increases the length of your appointment, therefore, increasing the total cost. Some Cleaning Task Upgrades hold an additional product charge. 

At Nitpicky Home, we understand that cleaning services are highly personalized and subjective. As a result, we are unable to provide refunds to our valued clients. However, we are committed to ensuring your complete satisfaction! With our Guarantee, if any task is missed or not done to your liking, simply reach out to Angie within 48 hours, and we will go above and beyond to make things right.

Please note that gift certificate purchases are non-refundable, but rest assured, our dedication to delivering exceptional service remains unchanged. Your satisfaction is our top priority, and we look forward to serving you with utmost care and attention.