SERVICE
AGREEMENT
General
DISCLAIMER
By scheduling an appointment with The Nitpicky Home via text, email, website, or the Vagaro booking system, the client accepts and agrees to The Nitpicky Home LLC service agreement.
GUARANTEE
Your satisfaction is guaranteed. If you are not completely satisfied with your service, we will compensate a portion of the clean (if the card on file has not been charged) or upcoming service (if you have already paid) and coach our team. Our guarantee is void after 48 hours or if other contractors are present in the home during the time of service.
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Please text Angie @ 262.894.7446 as soon as possible with the details of your concern along with photos. I aim to respond within one business day.
EMPLOYEES
All employees go through rigorous training to learn every aspect of the detailed Nitpicky Home standard. They know what is required and what is expected on every cleaning visit. For your protection all employees submit to a reference and background check during the hiring process. All employees are covered by workers comp, liability insurance and bond.
AVAILABILITY
We request that you keep us informed of any changes to your availability by filling out a new Availability Form as necessary. This will enable us to adjust or reschedule appointments while ensuring that we select a day and time that suits you.
TIME OFF
When your appointment falls within a holiday week or an employee requests time off, we may need to reschedule or, in rare cases, cancel altogether. We do our best to avoid cancellations, but sometimes it's unavoidable due to availability. We appreciate your understanding and vow to keep the schedule as consistent as possible.
Payment
CARD ON FILE
Payments are due in full upon completion of service. For your convenience, we gladly accept cash and credit card payments. All clients are required to have a valid credit card on file which will automatically charge after your service. Clients paying with cash may leave the payment in a designated spot at their home. If no payment is left out when our team arrives, we will charge the credit card on file.
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A $10 fee will be added when a card on file is declined/invalid/missing and late fees applied after 24 hours. If we have issues collecting payments or keeping a valid credit card on file we will have to cancel future appointments until the all services + fees are paid in full.
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Please note: in an effort to remain green all receipts are emailed from our booking system, Vagaro.
TIPS
The Nitpicky Home never requires a tip, but you do have the option to leave one if you so choose. A tip can be left with your cash payment, otherwise you can indicate the amount you'd like to leave on your Payment Form and we'll add it to your total automatically. Leaving a note of appreciation means just as much to the team. We sincerely appreciate your business!
FEES
We reserve the right to cancel services if we experience issues with your payment, inconsistent appointments, or cancellations.
CANCELLATIONS
48 HOURS OR LESS NOTICE = 50% of service
24 HOURS OR LESS NOTICE = 100% of service
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LOCK OUT
15 MINUTES OF NO ENTRY = forfeited & 100% of service
REDUCING DURATION
48 HOURS OR LESS NOTICE = 100% of original service
INVALID CARD ON FILE
$10 fee if there's no card on file in the Vagaro system or it's invalid
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LATE PAYMENT
2.5% of service total accumulates daily after a 24 hour grace period, invalid card on file fee also applies to any invoice, as we require a card to secure payment for services rendered
RATE CHANGES
RATE INCREASES
We reserve the right to issue rate increases at any time. You will be notified when this occurs.
UPGRADE TASKS OR DURATION
We will do everything we can to complete your request of additional tasks, however, we may not be able to if enough notice isn’t given. At least one week's notice is preferred, however we cannot guarantee to accommodate requests. Adding on to your appointment increases the length of your appointment, therefore, increasing the total cost. Some Cleaning Task Upgrades hold an additional product charge.
REFUNDS
Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be 100% satisfied with our services! We offer a Guarantee on all our services, if a task was missed or not done to your satisfaction, simply contact Angie and we will do everything we can to make it right. All concerns must be addressed within 48 hours. There are no refunds for gift certificate purchases.
Working In Your Home
PARKING
Client is responsible for providing parking within one block radius of your home if free parking isn't available. If a parking spot cannot be found within 15 minutes, your appointment will be cancelled or rescheduled and you will be charged a $50 cancellation fee. The following are acceptable:
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Permitted Parking Space (personal or public)
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Valid Parking Permit
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Pay Street/Lot Parking Costs
ENTERING
If you have an alarm system at your home you can give instructions on its operation to Nitpicky Home. However, we prefer that your alarm be left off on the day of the cleaning.​ The following ways are acceptable ways of entering your home:
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Key (kept in our possession)
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Hidden Key
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Key in Lockbox
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Garage / Door Lock Code
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Unlocked
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Homeowner Present
ACCESS
We'll need access to all areas included in your service. Please try to inform us ahead of time if we need to coordinate to work around anyone who will be home during your appointment. Unplanned changes can make it difficult to complete all task and you're responsible for paying the full amount of the scheduled appointment regardless.
LIABILITY
Due to liability reasons, we cannot work in the home when any other companies or contractors are present, unless it is approved in advance. In certain circumstances, we may require a certificate of insurance of the other business present at the time of your scheduled service(s).
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If there are any mirrors, wall art/frames, hardware, fixtures, glass shower doors, etc. which are not 100% secure, The Nitpicky Home will not be held liable of any damages the unsecured items cause.
FIREARMS​
With concern for the safety of our team and anyone in your home, we require that you inform us of any firearms or other weapons that are kept in areas our team might come in contact with. Firearms and weapons must be moved if they are not securely stored in a locked safe or box.
VALUABLES
We encourage you to remove any highly valuable, sentimental or irreplaceable items or let our team know to avoid them. Of course we always take care not to break or misplace any belongings. However, accidents can happen and we would hate to see anything happen to something very special to you.